IT Intern at ACTED

Department: Logistics

Direct hierarchy: IT Officer –Nairobi

Contract duration: Two months

Starting date: July 2018 – as soon as possible.

Position Profile

This position will require the individual to perform IT related tasks and offer IT Support to all staff within the ACTED Kenya/Somalia mission as may be required.

Duties and Responsibilities:

• Identify, troubleshoot and resolve Technical problems.
• Provide technical support to users remotely and onsite and support user data backups,
• Respond promptly to client calls/emails to resolve questions and problems and Escalate client issues promptly to the IT Officer, when appropriate.
• Assist users to setup up for meeting i.e. projector, laptops, and cables as request by user.
• Assist in setting up and maintaining computer networks ,
• Support set up of computer security measures-Antivirus installation and maintenance.
• Assist in configuring of new Information technology equipment. Assist in the installation and deployment of relevant hardware and software
• Assist in Documenting major incidences as they occur
• Assist in Asset management & filling
• Any other duty that may be requested by your supervisor

Qualifications/Skills Required

• Bachelor degree in Computer Science, Information Technology or a related field.
• Demonstrated knowledge of hardware and software products and problem solving / diagnostic skills
• Understanding of LAN/WAN, TCP/IP, VPN, Firewalls and Routers
• Good working knowledge of Microsoft Windows Operating Systems configuration and administration
• Good working knowledge of office automation applications (Microsoft Office) esp. Outlook
• Excellent communication and inter-personal skills.
• Demonstrates eagerness for acquiring necessary technical knowledge & skills to accomplish a result
• Excellent time-management skills. Able and willing to meet deadlines.
• Ability to work in, and contribute to, team building environment