Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Jul 13, 2018
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Kempinski Hotels S.A. is Europe's oldest luxury hotel group. The group now has its head office in Geneva but was founded in Berlin in 1897 as the 'Hotelbetriebs-Aktiengesellschaft'.
    Read more about this company

     

    Front Office Agent

    The incumbent in this position is responsible for checking-in and checking-out Hotel guests in a friendly and caring manner according to the Kempinski procedures and Leading Quality Assurance (LQA) standards. At all times, he/she must display a professional and positive image of the hotel as they play a crucial role in the first and last impression the guest receives of the hotel. Ensure financial Policies and Procedures are supported and followed, Up-selling is focused on and executed in order to increase room revenues. The incumbent will report to Front Office Manager / Assistant Front Office Manager.

    Main Responsibilities

    • Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski and Leading Quality Assurance (LQA) standards.
    • Ensure that LQA results are above 85% and CSS (Customer Satisfaction Survey) results are rated on an average with “5” and above.
    • Upon check in, register guest and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards. Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.
    • Upon departure of guests, process the guest check out procedures. Inquire for last minute charges. Receive payment from guests. Settle the guest account and give copy of the invoice.
    • Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float.
    • Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints.
    • Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.
    • Keep themselves informed of product and service knowledge as well as the hotel daily and meeting activities.
    • Possess a working knowledge of the room reservation procedures.
    • Maintain the neatness of his/her working area.
    • Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

    Desired Qualifications And Skills

    • Basic Certification in Front Office Operations.
    • 1 to 3 years experience as a Receptionist, Guest Relation Officer in an international 5 star hotel preferable.
    • Presentable, well spoken individual
    • English – excellent oral and written skills.
    • Excellent grooming skills and must be well versed in professional and personal etiquette.
    • Luxury Hotel Experiences.
    • General knowledge of tourist and business-related information.
    • Knowledge of hotel products and services.
    • Additional language – beneficial
    • Advanced knowledge in Microsoft Office (Word, Excel and PowerPoint) and Opera.
    • Ability to work as part of a team.
    • Good welcoming/communication skills, Friendly and caring attitude, Flexibility in the scheduling and Customer service orientation

    Method of Application

    Interested and qualified? Go to Kempinski Hotels on kempinski.taleo.net to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Kempinski Hotels Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail