Restaurant Manager at Linkark Consultants Ltd

He/she will maintain the restaurant’s revenue, profitability and quality goals by ensuring efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards and other matters by performing the following duties;

Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Monitor the purchasing of supplies and perform frequent checks to ensure consistent high quality of preparation and service
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations
• Ad-hoc assistance to the Restaurant General Manager

Job Qualifications

• BSc degree in Business Administration; Hospitality Management, Culinary Schooling or any other relevant field from a recognized institution
• 10 years proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
• Proven customer service experience as a manager
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Familiarity with restaurant management software, like OpenTable and PeachWorks
• Strong leadership, motivational and people skills
• Acute financial management skills
• Results-oriented, detail-oriented, organized, able to multi-task, meet tight deadlines, and willing to work beyond normal scheduled work hours as necessary
• Reliable, driven, self-starter with strong analytical and problem-solving skills
• Establishes, fosters, and maintains good working relationships with internal and external customers