Telecom Admin Executive at Sheer Logic

Location: Nairobi

Key Responsibilities of the Role

• Participates in the coordination of roaming coverage expansion roadmap, evaluation, (UAT) user acceptance testing and launch of new roaming partners or roaming products.
• Daily facilitation and implementation of change request /hygiene maintenance tasks aimed at improving customer experience, revenue optimization objectives, cost savings to achieve company metrics improvement related to the areas of;
• Wholesale Roaming
• International Voice & SMS business.
• Developing and maintaining the strategic partnerships to Increase roaming revenues and decreasing cost by:
• Participating in the identification of potential preferential roaming partners.
• Analyzing the preferred partners’ traffic and revenue in order to ensure accurate proposal for negotiation, calculations and /or implementation of the IOT discounts and their consistency with the signed contract, together with coordinating their proper management within the IT,
• Settlement and Finance concerned teams plus DCH ,FCH and Roaming partners.
• Enhancing and follow up with network and IT teams to provide our strategic partners the best customer experience.
• Conduct data analysis – including collecting data, building models, and analyzing financial, operational and/or statistical data
• Maintain up to date knowledge of technology and products which may generate new SMS & Roaming Services wholesales proposition by analyzing market potential,
• Manage and monitor DCH & FCH activities and issues.
• Manage and Monitor SMS ,GRX & Signaling performance and demand forecast,
• Manage and Monitor financial clearing , settlement process and liaise with roaming partners for dispute resolution,
• Manage Airtel Kenya Information in the GSM info center,
• Work closely with Roaming Head to support retail driven initiatives,
• Conduct roaming product retrospectives, compile lessons learned, and business case evaluation
• Ensure compliance with all applicable policies & regulatory requirements on Information Security.

Educational Qualifications, work experience& Functional / Technical Skills

• B.Sc. in Business Administration, Computer Science, Engineering or any relevant field.
• MBA will be an advantage.
• Minimum 2 years of work experience in a comparable telecom company in a similar role where developing products and services.
• Demonstrable market Telecommunication knowledge and commercial acumen and have spent significant time in the Telecom Operators in the same / related roles.
• Good knowledge of technology platforms.
• Knowledge or experience in international roaming is preferred.
• Project planning and implementation (Project management).
• Good understanding of Business and financial acumen.

Competencies

• Strong Negotiator.
• Numerate and analytical, able to tackle complex issues quickly and accurately.
• Highly developed communication and reporting skills.
• Concern for standard and efficiency.
• Creativity and innovation.
• Ability to build excellent relationships with internal and external customers (Operators/Carrier).