Recovery Manager at Musoni

Job description

ROLE SUMMARY:

Musoni is seeking for a qualified candidate to fill the position of Recovery Manager who will provide leadership, management and technical support to Branch Managers in bad debt recovery in order to effectively manage loan recoveries and written off loans as well as manage and mitigate credit risk.

He/she will enforce the company’s credit policy, investigate and collect delinquent accounts and communicate all credit related issues to the Senior Management. The Recovery Manager will report directly to the Chief Risk Officer (CRO).

DUTIES AND RESPONSIBILITIES:

• Prepare a contingency plan to prevent and cope with credit risk and other related operational risks to ensure good quality loan portfolios;
• Develop and implement an effective and efficient credit approval process that properly addresses client character, capacity, and collateral following the Musoni Credit Manual;
• Manage loan default and written off loans by undertaking daily to monthly analysis and reporting issues/exceptions/severity to CRO;
• Work with risk management to identify current and potential credit risks and develop suitable mitigation/prevention strategies;
• Work with operations and marketing team to analyze competitive environment at the branch level and recommend alternative competitive strategies;
• Ensure monthly loan recovery work plan has been firmly implemented by loan recovery officers;
• Frequently conduct scheduled field visits as well as surprise visits to ensure credit policies and procedures are properly implemented and followed by field staff;
• Ensure staff understand the contingency plan and understand how/when to put it in place;
• Analyze delinquent accounts and prepare report on highe risk accounts including recommendations for resolution;
• Strengthen the capacity of branch staff through continuous on-the-job training, assessment, coaching, etc;
• Provide leadership and exemplify day-to-day behaviors and attitudes that encourage staff to follow Musoni’s Vision, Mission and Core Values;
• Work with staff to help set personal and professional targets and work towards continuously improving the status quo to achieve those targets;
• Work closely with department heads, unit managers, operations managers and concerned committees to ensure effective communication on credit policies, processes and procedures. Work especially with those responsible for enforcing these policies/processes/procedures;
• Any other duties that may be assigned by the Chief Risk Officer (CRO) from time to time.

REQUIREMENT COMPETENCIES:

• Bachelor Degree in the field of Finance & Banking, Accounting or other related fields;
• A minimum of 5 years experiences in a credit management function, specifically in the area of lending, ideally in a recovery/ collection area in a bank or MFI;
• A minimum of 2 years working as a team leader or manager, ideally in a microfinance institution;
• Knowledge of financial statements and cash flow analysis, industry/market credit research;
• Strong communication, interpersonal and leadership skills;
• Excellent negotiation and problem-solving skills;
• Ability to train staff and transfer skills;
• Must be fluent (both written and spoken) in Kiswahili and English language;
• Computer literacy and proficiency;
• Ability to communicate in a clear and concise manner as well as actively listen to participants concerns, questions and ideas;
• Good management skills with the ability to make decisions in tough circumstances;
• Collaborative, influential and service minded personality;
• Demonstrated leadership and people management skills;
• Ability to multi-task and work under pressure with tight timelines;
• High level of integrity, commitment and trustworthiness.