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Wananchi is the leading business providing affordable entertainment and connectivity for the rapidly growing middle class in East Africa.
Department: Customer Experience
Position Reporting to: Team Leader – Shops
Manages Others: No
Job Purpose / Summary: Shop CSR is responsible in providing professional and focused customer service both internally and externally.
Reporting to the Shops Supervisor, the shop CSR will be responsible for:
Customer Support:
Promoting Zuku Brand:
Service Quality:
Floor Management:
Stock Management:
Asset Management:
Payment
Issuance to Retails Shop
Inventory
Key Roles:
Key Performance Indicators:
Achieve Shops SLA’s
Qualifications
Interested and qualified candidates to submit their application including a detailed CV and day time telephone contact to recruit@ke.wananchi.com on or before 10th August 2018.
Use the job position as the subject line e.g. Revenue Assurance Assistant.
Wananchi Group is an equal opportunity employer and will offer competitive remuneration and benefits to the right candidate.
Only short-listed candidates will be contacted.
Note: Canvassing will lead to automatic disqualification.
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