Retail Facilities Manager at Human Capital Synergies

Location: Runda, Nairobi

Responsibilities

• Daily Management, supervision and communication with building supervisors, maintenance and security teams to ensure premises are always operating insatiable and safe conditions
• Enforce terms of rental agreements and ensures compliance with relevant laws and regulations
• Schedule property viewings and organize marketing efforts in order to maximize occupancy of premises under management
• Manage relationships with suppliers, vendors and partners and provide regular recommendations and advice to management to optimize operations
• Responsible for timely rent collection and proper reporting to ensure arrears and bad debts are minimized
• Accomplish financial goals and report periodically on financial performance
• Interact and communicate regularly with tenants to resolve any queries in a timely and satisfactory manner
• Assist in drafting and implementing procedures, processes and controls in conjunction with staff under supervision and other departments
• Train, manage, supervise and evaluate staff including building supervisors, maintenance and security personnel
• Responsible for compliance with all regulatory requirements including: fire safety, construction permits, certificate of occupation, business permits and timely land rates and rents
• Direct and control all personnel and resources to ensure properties are properly maintained and management company objectives are met
• Carry out regular weekly detailed routine property inspections of each property in conjunction with other departments and review maintenance and security issues, safety processes and other operational issues
• Update and organize all information relating to properties and tenants including building plans, regulatory certificates, statutory documents and tenancy agreements
• Maintain an updated database of suppliers, authorized contractors and service providers
• Draft and present weekly, monthly and quarterly reports for management including reporting on tenancy matters, maintenance, repairs, security and other suggested improvements
• Be able to optimize efficient operations

Requirements

• Degree in Business Management/Land Economics or any relevant field
• 5-10 years of experience in Property Management
• Fully understanding property management and its financial aspects
• Proficient in the use of IT skills in reporting
• In depth knowledge of all rules and regulations surrounding property management
• Competency in MS Office and relevant databases and software
• Customer focus and bottom line orientation
• Interpersonal savvy with strong communication and presentation skills
• Well organized with excellent time management skills
• Experience managing a shopping mall would be an advantage