Career Opportunities at Nimble Group - 4 Positions

Job Purpose: To negotiate with arrears account customers to maximise debt recovery and profitability

Job Responsibilities

Collections Management

• Ensure that allocated collection target/s are achieved
• Ensure that allocated productivity target/s are achieved
• Use effective communication and negotiation to ensure successful commitments to pay (Promises to Pay)
• Follow-up daily on progress of the PTP’s and the respective statuses to optimise collections
• Ensure full understanding of product/s working on

Quality Management

• Understands, interprets and applies laws, rules, regulations, policies and/or procedures to collections process
• Adhere to / utilize the collections call script/s
• Ensure that all debtors information held on record is up to date and accurate Ensure that the accounts are properly maintained at all time on the collections system
• Deals with people and/or debtors in a manner which shows empathy, tact, and professionalism

Requirements

• A minimum of 6 months working experience within an outbound debt collections environment / outbound sales environment / outbound customer service environment
• College Diploma
• Credit and Criminal clear
• Strong communication skills
• Computer literate
• Understanding / working knowledge of a collections system is advantageous

Skills

• Target driven
• High level of integrity
• Strong work ethic
• Self-motivated
• Able to work under pressure
• Reliable
• Time management
• Able to work in a team

Remuneration Structure

• Basic Salary PLUS Uncapped Commission
• Funeral Cover (at the full cost of the employer)
• Life Cover (at the full cost of the employer)
• Disability Cover (at the full cost of the employer)

Working Hours

• Employees are required to work a maximum of 52 hours per week, on a shift basis. Shifts will be scheduled accordingly and slotted between 08h00 and 20h00 daily