Operations Manager at Andela

Job description

About The Role

The Operations Manager will act as second in command to the Director of Operations in effectively managing all Operations sub-functions, General Operations, Procurement ,Facilities Management, Security, Kitchen, with some level of oversight on Guest Relations & Travel and IT.

He/she is entrusted with leading and growing the team that ensures that Andela Kenya offices run smoothly in line with our company culture and values.

Key Responsibilities

• Drive the delivery of successful execution of strategic objectives-Understand Andela's strategic priorities and ensure that operations goals and objectives are appropriately defined and aligned.
• Support and ensure operational excellence and service to all departments within the company.
• Effective reporting and management of service Level Agreements (SLAs) and key performance indicators (KPIs) through dashboards and operational reports and trackers.
• Leading and managing internal projects and ensuring successful completion and delivery of business objectives
• Develop internal control systems to determine if processes/systems are delivering results effectively and efficiently towards a service oriented operations model and addressing any risks and performance gaps
• Manage and optimize cost saving models and controls
• Put in place an operating environment that is fit for purpose.
• Assess new and ongoing work requirements to ensure that both partner and back-office teams have the support required to delivery effectively on their objectives
• Create Global Operations Alignment with offices in Lagos, and NYC based on overall strategy and prioritization

Qualifications

• Minimum 5 years experience working in a busy and fast paced environment.
• At least 3 years experience in operations.
• Exposure to data analysis throughout their career.
• Previous experience logistics, operations and facilities management is a huge plus.
• Excellent negotiation and communication skills.
• Amazing problem solving skills. Must be proactive in finding solutions.
• Team player with strong organizational and coordination skills; able to effectively establish optimal work schedules.

EPIC Values Alignment

Demonstrable commitment to the learning & development of people and technology

The ability to learn new things fast enough to amaze your friends and family
Interested? If the above sounds like an exciting role to you, please tell us why you believe you're a good fit and we'll be in touch.

Benefits & Compensation

• Full-time compensation
• Full medical coverage
• Breakfast, lunch and snacks provided daily
• Beautiful working environment
• Opportunity to work with the brightest minds on the planet
• Oh, and a chance to change the world!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

At Andela, we outcompete through diversity. We know that our strengths lies in the multiplicity of talents, perspectives, backgrounds & orientations resident in our community and we take pride in that. Andela is committed to a work environment in which all individuals are treated with respect and dignity. Each individual has the right to work in a professional atmosphere that promotes equal employment opportunities and prohibits discriminatory practices. Andela provides equal employment opportunities and workplace to all employees and applicants without regard to factors including but not limited to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, pregnancy (including breastfeeding), genetic information, HIV/AIDS or any other medical status, family or parental status, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. This commitment applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Our policies expressly prohibit any form of harassment and/or discrimination as stated above.

Andela is home for all, come as you are.