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Wananchi is the leading business providing affordable entertainment and connectivity for the rapidly growing middle class in East Africa.
Job Description
Department: Customer Experience
Location: Gateway Park
Position Reporting to: Technical Support Manager
Manages Others: No
Titles & Number of Positions Managed: N/A
Job Purpose / Summary: CSR is responsible for providing professional and quality customer service both internally and externally.
Reporting to the Technical Support Manager, the CSR will be responsible for:
Key Roles:
Key Performance Indicators:
Other KPIs
Experience and Background Required:
Interested and qualified candidates to submit their application including a detailed CV and day time telephone contact to recruit@ke.wananchi.com on or before 13th September 2018.
The subject line Customer Service Representative – High Value.
Wananchi Group is an equal opportunity employer and will offer competitive remuneration and benefits to the right candidate.
Only short-listed candidates will be contacted.
Note: Canvassing will lead to automatic disqualification
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