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Kopo Kopo was launched in 2012 where we partnered with Safaricom to bring Lipa na M-Pesa Buy Goods service to small and medium businesses throughout Kenya and, today, we serve thousands of businesses from salons to restaurants to office supply stores, to schools. We have since partnered with other aggregator and mobile money partners with the ultimate goal of helping businesses leverage mobile payments. We are grateful for our unusual journey and look forward to helping our merchants in growing and prosper in the years ahead.
Job Description
As Technical Support Analyst you will be part of a rotating 24/7 Pan African support team, working closely with the wider technology team and customer engagement team for monitoring and troubleshooting. It is therefore important that you have a background in IT support and experience in dealing with external and internal customers. You respond to support issues with the tenacity of a technology warrior and insist on excellence from our technology vendors and deliver excellence to our customers.
Responsibilities
You will be responsible for following and improving the Kopo Kopo incident management process to ensure we are able to fulfill our service level agreements with our customers. Some of the key areas are:
Together with the other Technical Support Analysts, you will have shifts during business hours as well as after business hours, weekends and holidays.
Desired Skills & Experience
If you meet the requirements email your resume and salary requirements to hr@kopokopo.com. Please specify the position for which you are applying.
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