Senior Manager - Operations at Spire Bank Kenya

Our client is a well-established and growing financial institution that provides a comprehensive package of financial services and products, tailored to suit clients’ requirements.

We seek to hire a qualified and highly experienced Senior Manager – Operations who will be responsible for:

• Providing support and direction to Operations staff both in central operations and the branch network;
• Developing internal operational policies and procedures
• Ensuring adherence to the internal policies and both internal and regulator procedures Prudent cost management across the organization
• Continuous process improvements and operational efficiencies in the entire organization
• Offering support in organizational expansion strategy execution.

Key Responsibilities

• Implementation of the overall strategy for Operations Department.
• Ensure superior service levels across all customers touch points.
• Cost Management – contribute to Bank profitability directly by ensuring prudent cost management and waste reduction.
• Continuous Process Improvements and efficiencies in Operations – Responsible for the delivery of day to day support, working with other stakeholders to provide technology solutions, process improvement efforts and standardization across the organization.
• Coordinate centralization and standardization of operational processes across the bank and in conjunction with other Quality control functions of the Bank.
• Continuous review, update, implementation and monitoring of adherence to the internal policies, procedures and manuals
• Ensure all operations related accounts are reconciled in a timely manner.
• Ensure compliance with regulatory provisions and requirements.
• Assist in maintaining a professional work environment that focuses on superior performance by departmental staff – Establish effective systems, procedures and standards of performance for staff in the Operations Department
• Training and motivation of staff – Identify training needs and ensure these are met for all staff as appropriate
• Working closely with the relevant Head Office departments, ensure effective administrative support to all the branches including resolving premises and other business-as-usual operational and service issues arising from time to time.

Qualifications and Experience

• A Bachelor’s degree. Possession of Professional Banking or MBA qualification would be an added advantage
• At least Five (5) years’ experience in banking environment, with a track record of success. Possession of experience in the Banking industry would be an added advantage
• Extensive knowledge of Banking theory and practice, Central Bank’s rules and regulations and procedures. Possess thorough knowledge of banking products and services and also a wider understanding of the general banking universe/Industry
• Strong organizational, administrative and analytical skills including oral and written communication skills, negotiation and interpersonal skills and ability to motivate staff
• Excellent and demonstrated leadership capacity including possession of strategic development, monitoring, execution and reporting skills (Have a strategic outlook)
• Experience with cultivating business relationships and managing multiple priorities as a manager