Latest Recruitment at Spire Bank Kenya

Our client is a well-established and growing financial institution that provides a comprehensive package of financial services and products, tailored to suit clients’ requirements.

We seek to hire a qualified and highly experienced Senior Manager – Operations who will be responsible for:

• Providing support and direction to Operations staff both in central operations and the branch network;
• Developing internal operational policies and procedures
• Ensuring adherence to the internal policies and both internal and regulator procedures Prudent cost management across the organization
• Continuous process improvements and operational efficiencies in the entire organization
• Offering support in organizational expansion strategy execution.

Key Responsibilities

• Implementation of the overall strategy for Operations Department.
• Ensure superior service levels across all customers touch points.
• Cost Management – contribute to Bank profitability directly by ensuring prudent cost management and waste reduction.
• Continuous Process Improvements and efficiencies in Operations – Responsible for the delivery of day to day support, working with other stakeholders to provide technology solutions, process improvement efforts and standardization across the organization.
• Coordinate centralization and standardization of operational processes across the bank and in conjunction with other Quality control functions of the Bank.
• Continuous review, update, implementation and monitoring of adherence to the internal policies, procedures and manuals
• Ensure all operations related accounts are reconciled in a timely manner.
• Ensure compliance with regulatory provisions and requirements.
• Assist in maintaining a professional work environment that focuses on superior performance by departmental staff – Establish effective systems, procedures and standards of performance for staff in the Operations Department
• Training and motivation of staff – Identify training needs and ensure these are met for all staff as appropriate
• Working closely with the relevant Head Office departments, ensure effective administrative support to all the branches including resolving premises and other business-as-usual operational and service issues arising from time to time.

Qualifications and Experience

• A Bachelor’s degree. Possession of Professional Banking or MBA qualification would be an added advantage
• At least Five (5) years’ experience in banking environment, with a track record of success. Possession of experience in the Banking industry would be an added advantage
• Extensive knowledge of Banking theory and practice, Central Bank’s rules and regulations and procedures. Possess thorough knowledge of banking products and services and also a wider understanding of the general banking universe/Industry
• Strong organizational, administrative and analytical skills including oral and written communication skills, negotiation and interpersonal skills and ability to motivate staff
• Excellent and demonstrated leadership capacity including possession of strategic development, monitoring, execution and reporting skills (Have a strategic outlook)
• Experience with cultivating business relationships and managing multiple priorities as a manager

The Marketing Officer will be responsible of coordination of all marketing and social media activities of the Bank, running marketing campaigns end-to-end in a view to achieve clear business and marketing objectives within given timeframes and allocated resources.

Key Responsibilities

• Identify, develop and evaluate marketing initiatives based on marketing strategy
• Design and plan marketing campaigns in view of targeting profiled customer segments
• Formulate marketing process, procedure and policies to ensure compliance
• Understand customer behaviour and the customer journey in order to enhance the customer experience
• Develop business cases for marketing campaigns and projects
• Carry out a profiling exercise on targeted audiences to identify and define audiences
• Develop optimal marketing programs which will trigger the desired response from the target audience
• Leverage digital marketing capabilities of the bank
• Undertake Marketing campaigns and organize marketing events and promotional activities
• Preparing advertising budgets and coordinating with ad agencies
• Managing Press releases, bulletin board ads and other similar tasks
• Compute the campaign cost and manage the allocated budget
• Measure and take ownership of the return on the marketing investment in the marketing campaigns by establishing metrics to assess the impact of the campaigns
• Provide writing and editing support for all outbound communication including all promotional materials, website content, and the Association’s annual report.
• Engage in effective corporate and product branding
• Manage events and marketing communication agencies
• Lead the marketing campaign team in order to stay focus on the quality of execution and results
• Conduct market research and environment scanning
• Prepare detailed and elaborate bi-weekly and monthly reports to facilitate timely decision- making by management.
• Conduct regular market research and customer surveys
• Monitor competitor activities

Qualifications for the Job

• Bachelor’s degree in Marketing, Business Management or any related field
• At least 4 years of professional experience in Marketing
• Banking and Finance experience is not mandatory but will constitute an advantage
• Proven track record in executing digital marketing campaigns including Search Engine Optimization (SEO), Search Engine Marketing (SEM), Mobile Marketing, E-mail Marketing and Social Media Marketing amongst other digital marketing techniques
• Creative, solution and result oriented
• Excellent project management skills with an analytical acumen
• A member of Chartered Institute of Marketing