Credit Control Assistant at OPay

Job description

Reporting to: Collections Manager

Tasks & Responsibilities:

• Discuss payment options with customers to ensure prompt payment of their loans.
• Input customer call response and feedback in OKash Bi System Collection Module.
• Deal with customers diligently, courteously and professionally while communicating with customers.
• Retain customer loyalty while initiating process for collection of payment.
• Customer engagement and education on current/ongoing marketing campaigns
• Gather and collect customer feedback/complaints when they arise
• Cross & upselling company products and services
• Provide customers with education/awareness and tips on lending and repayments
• Give or try to solve customers’ challenges whenever they arise.
• Retain customer loyalty while initiection oating process for collf payment.
• Perform any duties allocated by supervisor.

Key Performance Indicators:

• Maintain a 50% on pre-due, due date and post due (1) customer loan payments.
• Day-to-day recovery and follow-up of issues arising.
• Follow up on pending /unresolved /escalated issues.
• Handle customer queries and getting in touch with customers whose facilities are in arrears

What kind of person do we want you to be?

• Good with communication & interpersonal skills
• Proficiency in MS Office Packages
• Able to work under pressure and be able to meet deadlines
• Experience in debt collection, customer service/customer relationship is an added advantage

Qualification Experience

Degree – Business Related Course

Duration: This is a 3-month contract position, with the possibility of transitioning into a long term contract after that based on performance.