Field Collections Agent at 4G Capital

Responsibilities

• Ensure all work queues are acted upon.
• Contact defaulting customers either by calling or visiting them with an aim of negotiating a settlement of the arrears
• Ensure allocated accounts are monitored on a daily basis and appropriate actions taken to ensure that the collection portfolio remains within accepted limits through the application of sound credit judgment within policy guidelines.
• Investigate and resolve any customer queries and complaints through verbal or written correspondence in line with 4G policies.
• Achieve the monthly collection targets.
• Identify and escalate deceased or disabled customers to collections management for review or collection termination.
• Perform field visits and submit reports/action plans to recover debt.
• Work closely with the units on their bad debt portfolio

Other duties include:

• Conduct field visit assessment before visiting the market areas.
• Manage relationships with local authorities and Security Officers
• Plan and organize field collection drives across all branches.
• Flag BFCs to be forwarded to the EDC for action

Requirements

• 2 years’ work experience in debt collection
• Experience in a microfinance, bank or any financial institution
• A good level of general education- Diploma or degree
• Computer literacy
• Education background in sales/Marketing

Key Competencies

Customer Handling

• Sales and Business Development
• Enforcement of contract and repayment obligations 

Administrative Support

• General support to all tasks
• Communications
• Small Branch Operations
• Information Collection 

Personal Attributes

• Integrity and ability to work in consumer finance
• High Motivation
• Self starter-functional problem solver
• Process discipline- Ability to follow SOPs