Camp Hostess / Waiter (m/f) at Ujima Foundation for Training and Development

Job Description

Reporting to : Camp Manager

Qualifications:

• Diploma or Degree in Hospitality management and at least 2 years of work experience of which at least 1 in a similar hospitality set up;
• Fluent in both English and Kiswahili;
• Ability and willingness to work with people / guests from all walks of life;
• Proven organizational skills, meticulous when it comes to standards and a great motivator;
• Able and willing to multitask;
• Experience with computerized reservation systems;
• Experience of working in a lodge will be an added advantage;
• Excellent decision - making skills, effective problem- solving and mediation skills;
• Analytical skills, critical reflection and learning;
• Patient and demonstrably well versed in knowledge/skill transfer;
• Honest, trust worthy and self-driven;
• A good sense of humor;
• customer/ client oriented; ability to make clients happy.

Key Responsibilities:

• Welcome guests in a professional and engaging manner, handling guests’ inquiries, complaints and suggestions in a calm and friendly manner within set standards
• Ensure safety and sanitation policies are followed when handling food and beverage
• Maintain cleanliness of the restaurant, front office, bar, terraces
• Demonstrate and facilitate a complete understanding of Restaurant Policies & Procedures and Service Standards as outlined in staff Manual
• Make accurate stock control, inventory, daily shift stock takings and handover accordingly
• Ensure accurate and timely reservations, checking in checking out and billing procedures and communicate accurately with the relevant departments
• Provide clear communication and advice management on the relevant issues of the front office and housekeeping
• Facilitate the training of trainees on attachment if necessary.