Air Freight Forwarding Manager at HRM Connection Ltd

Job Responsibilities

• Obtain and provide air freight quotes via email, phone and/or fax
• Follow up on inquiries with customers, department and external parties
• Plan, schedule and coordinates air shipments with internal and external parties
• Prepare, route, BOLs and manifests
• Close Air waybills timely to meet gateway and airline cutoffs
• Proper Handling of Expedited, Out of Gauge and Hazardous freight
• Print all Necessary Export Documents
• Provide Warehouse with loading docs
• Perform Export Clearance
• Provide information to customers regarding their shipments
• Provide administrative support to specific customer needs in reporting, data entry, and other support as requested
• Receive tracking requests from customers and provide pre-notifications
• Submit corrections regarding, rating discrepancies and/or changes in service
• Train to handle documentation of hazardous materials
• Work closely with all management personnel
• Demonstrate professionalism on the phone, email and in the office.
• Responds promptly and professionally to internal staff and customer needs/concerns in a quick and courteous manner and able to bring unresolved issues to management
• Comply with all policies, procedures, safety rules and regulations

Job Requirements

Qualifications

• 3+ years of experience as export coordinator preferred
• Bachelor’s Degree or equivalent experience preferred
• Excellent written and verbal communication skills
• General knowledge of Microsoft Office applications
• Experience in a transaction processing role