Relationship Officer at Kenya Orient Insurance Limited

Department: Underwriting & Business Development

Supervisor: Regional Manager

Overall Responsibility

The position is responsible for the development of new business through recruitment of new accounts and growth of the dormant accounts assigned to them. The relationship officer is the key driver of delivering new business and ensuring growth of new accounts through service and retention.

Responsibilities

Focus Area Key Tasks

GWP

• Acquiring and developing new key accounts
• Reactivating and growing dormant accounts

KOIL Brand & Products Penetration

• Leading in development of business partners profit story

Customer Experience

• Ensure clients are constantly updated on claims process and progress.
• Ensure top notch customer experience is provided to assigned business partners
• Ensuring training and increased uptake of all automation initiatives by business partners

Cash

• Ensuring compliance with the Company’s credit policy
• Support in collecting revenue from key accounts

Loss Ratio

• Proactively drive quality of business and ensure achievement of set business mix target

Product Mix

• Responsible for obtaining and providing the correct marketing intelligence to inform product development/customization and pricing
• Any other duties that may be assigned from time to time.

Qualifications

• A bachelor’s degree/Diploma in business related course (Insurance Option, Marketing, Business Administration, and Finance) or equivalent from a recognized university.
• COP OR CII (ongoing) or local equivalent (IIK) (ongoing).
• 2 (two) years’ experience within insurance industry or related fields

Competencies & Skills

• Relationship building for influence
• Customer service orientation
• Industry knowledge
• Selling – Prospecting & pipe management
• Effective communication
• Grit – Go getter
• Understanding route to market
• Key account management
• Strong persuasion