Customer Solutions Associate at Branch

Job Overview

You will be responsible for providing an inspiring and delightful experience for our customers.

Responsibilities

• Delivering efficient and friendly responses to customer inquiries and build our brand via our text-based chat platform
• Responding to customer inquiries via Social Media platforms like Facebook, Twitter, Instagram & Google Play
• Escalating customer feedback and IT issues to help improve our product

Qualifications

• Higher Education Qualifications in Business/Client Service/Customer Service/Marketing
• Passionate about customer service
• Highly entrepreneurial – comfortable with ambiguity and taking initiative
• Excellent collaborator and team Player
• Excellent communication skills, both oral and written
• Good grammar, spelling and punctuation
• Good typing speed (ideally above 45 wpm)
• Previous experience in Customer Service in Finance related company is an added advantage

NOTE: The ideal candidates are extremely flexible with scheduling e.g. shift working, working on weekends and occasionally holidays.

Typing Speed Test- Please follow instructions below

• You are required to take an online typing speed test through the link below
• Go to http://www.typingtest.com/ to complete a type speed test.
• On the left, select English, 1 minute, and Aesop’s Fables.
• Click the green “Start Test” button.
• Please upload a screen shot of your typing test results as part of your covering letter.