Retail Customer Service Assistant / Executive at AutoXpress Ltd

Main Job Tasks and Responsibilities

• Meet and greet all visitors at the branch
• Identify customer needs and match to the products available
• Describe the product features and benefits
• Demonstrate, where practical, the product uses and benefits 
• Make suggestions based on customer needs to encourage purchase of products
• Provide information about warranties, manufacturing specifications, care and maintenance of products
• Receive and process cash, cheques and charge/credit payments
• Document and provide cash receipts, invoices and Electronic Tax Receipts as appropriate
• Reconcile all daily sales achieved and the provide the report to the Branch Manager

Personal Attributes

• Good communication skills
• Customer service Orientation
• Patience
• Adaptable
• Initiative
• Persuasion
• Stress tolerance
• High Energy Level
• Integrity

Education and Experience

• Diploma in a business related course with a bias for either hospitality, sales, customer service, administration or supply chain management
• Three years sales or administrative responsibility in a busy retail environment or at least one year in the automotive industry in a similar position
• Well developed presentation skills
• Good verbal communication
• Proficiency in MS Office Suite; knowledge of a retail system would be an added advantage