Shop Manager at Human Capital Solutions Services (HCSS)

Job Description

Reporting to the Managing Director/Owner, the Manager will be responsible for managing the shop and growing the business.

Duties and Responsibilities

• Manage on the counter sales.
• Ensure high levels of customer satisfaction through excellent service.
• Deal with all issues that arise from staff or customers (complaints, grievances etc.)
• Maintain an updated stock control ledger.
• Ability to look for business opportunities e.g. through tenders and social media.
• Maintain an updated list of inventory.
• Set and monitor counter sales targets for sales floor and for outsourced sales persons.
• Ensure timely follow up on payments from creditors.
• Deal with suppliers and vendors.
• Any other Administration duties as assigned.

Qualifications and Experience

• Degree in business administration, operations, or any related field.
• 2-3 years of related experience in retail, or an environment similar to this, is an added advantage.
• Excellent oral and written communication skills.
• Proficient in Microsoft Office Packages.