Jumia is Africa’s leading internet company, with over 4,000 employees in 14 African countries. We have built winning businesses such as Jumia, Jumia Food, Jumia Travel, Jumia Pay and Jumia Services. It is led by talented leaders with a mix of local and international experience and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CDC.
Founded in 2012, Jumia’s mission is to change people’s lives through the internet. We do this by building marketplaces that save customers money and time and create opportunities for vendors, and our other partners. At Jumia Ecommerce, we are building the largest & most loved shopping destination for Africans.
Africa is home to the fastest growing economies in the world, offering huge opportunities in a vibrant and booming environment. This growth has enabled innovative businesses to flourish and this is where Jumia plays its role.
We are looking for talented people with a passion for building businesses and for Africa, to join our team and embark on this exciting journey.
Chief Operating Officer
What’s this job all about?
The Jumia Kenya COO (Ecommerce) will be responsible for leading the improvement of the Jumia Ecommerce Customer Experience, Vendor Experience & Operational Profitability in her or his country. Ensuring sharp execution of the centrally defined improvements/routines, participating to their refinement through the collection of detailed customer/vendor feedbacks, and leading country related specific projects to reach those objectives.
Customer Experience being defined by all elements impacting the satisfaction of a customer navigating or buying on Jumia: online experience, delivery experience, product experience, customer service experience, aftersales (returns / warranties) experience.
Vendor Experience being defined by all elements impacting the satisfaction of a vendor selling on Jumia: online experience, operational experience, payment/finance experience.
It is a leadership role that sits on the Kenya Ecommerce Executive Committee, with a large team
The main challenges are described as below:
Required Skills & Qualifications
Use the link(s) below to apply on company website.