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Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.
We are pleased to announce the following vacancy in the Converged Service Operations Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Brief Description
Reporting to the Team Manager – Digital Network Operations Centre – Converged Service Operations the position holder will be responsible for end-to-end fault management in technology which includes alarm monitoring, first level troubleshooting and resolution, trouble ticket management and faults escalation to 2nd level. The holder of the role will also manage execution of changes on the network and preventive maintenance on network elements across the network.
Responsibilities
Requirements
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