Business Development Manager Plantronics/ Polycom at Westcon Contractors Ltd

Job Description

DUTIES & RESPONSIBILITIES

• Sales
  • Identify and establish new customer accounts (e.g., call dormant accounts, cold call, obtain leads from vendors)
    Maintain and grow business with existing accounts
  • Support internal sales in managing account administration
  • Consult with customers in selling and supporting Westcon products and services
  • Provide product presentations and sales training for assigned accounts
  • Manage demo stock requirements and evaluation stock
  • Prepare partner plans and execute directly
  • Identify cross selling opportunities within Westcon's products and services portfolio
  • Create value add opportunities for Westcon
  • Develop relationships with Vendor Account Management Teams
• Customer Support
  • Keep customers up-to-date with product-related information
  • Coordinate with training, marketing, business development, and product management to effectively support the customer
  • Establish productive vendor relations to ensure quality of service to customers
• Business Management
  • Maintain up-to-date profiles on accounts showing revenue projects and quotas
  • Gain general understanding of customer business and strategic plans as they relate to Westcon products and services
  • Maintain relevant account information on CRM.
  • Monitor performance of allocated accounts and identify areas of opportunity
  • Provide support in sales presentations, products demonstrations, customer training, and solution delivery
  • Consult with appropriate internal resources for guidance and support in serving customers
  • Provide & manage forecasts into Product Manager
  • Work at customer sites as part of engagement strategy
  • Attend customer meetings as required, including any additional Westcon support as required ie: Presales
• Administrative/Self Development
  • Ensure forecasts are submitted in a timely and accurate manner.
  • Prepare business development plans for account set.
  • Attend relevant internal and external product training
  • Meet all reporting deadlines with accuracy (e.g., call reporting, pipeline reporting, etc).
  • Attend all required internal and external meetings
  • Maintain and develop own knowledge of Westcon and vendor product portfolio

Qualifications

• Minimum Educational Qualification - Bachelor's degree in a relevant field
• Relevant IT Sales Product certifications (preferably fast moving retail products)
• At least four (4) years' work experience in a similar role
• Proven track record of target achievement in the last 12 months

Knowledge

• Knowledge of Westcon product portfolio offerings (Plantronics and Polycom is vital)
• Proficiency in MS Office Applications; Word, Excel, Outlook, PowerPoint

Desired Skills

• Strong team player, working with teams across multiple geographies
• Enthusiastic and energetic
• Objective, professional & diligent
• Effective communicator at all levels - verbal & written
• Able to resolve problems and deliver under pressure
• Flexible and adaptable to new concepts and methods of working
• Highly motivated to maintain and achieve personal development goals

Westcon Africa. is a value added distributor of category-leading unified communications, network infrastructure, datacentre and security solutions with a global network of specialty resellers.