Key Account Manager at Kenya Co-operative Coffee Exporters Limited (KENCAFFEE)

NKCC/HR.2339/KAM/18/12/2018

Job Purpose

To manage relationships at the national/global level between NKCC and key clients to include

Main supermarkets, institutions, Horeca and Government Agencies.

Key account clients are customers who generate or have the potential to generate significant revenue to NKCC through the sale of its products. They are of key strategic importance and development of good quality relationships with these key accounts is important to the success of the business.

Responsibilities

• Negotiating with key customers and distributors on behalf of the organization on key issues (i.e. discounts, rebates, credit facilities etc.) and maintaining a good working relationship with all external entities.
• Managing and maintaining the company’s major customers by ensuring they receive products on time and that they pay on time.
• Assisting in the development of contractual agreements and ensuring that these are fully adhered to.
• Liaising with the marketing department in supporting corporate events and periodic promotions.
• Visiting the clients and ensuring their needs Informing the clients of any new products, changes in prices, and/or any discounts or promotions.
• Prepare volume forecast and plans for all key outlets and follow up increased orders.
• Prepare reports on performance of the outlets and address and gaps.
• Provide linkages between customer and the internals staff.
• Manage the merchandising team and ensure company guidelines are adhered to.
• Any other duties as assigned by immediate supervisor

Qualifications

• Bachelors of Commerce degree in business or its equivalent
• Membership to a professional body such as Marketing Society of Kenya (MSK)
• 6 years working experience
• At least 4 years within the FMCG environment

Skills

• Exceptional networking skills
• Proficient with office computer applications
• Excellent analytical skills
• Well-developed report writing skills
• Time management skills and attention to detail
• Good interpersonal and communication skills