Field Collections Agent / Debt Collections Agent at 4G Capital

DEPARTMENT: Collections Cell

REPORTING LINE: Collections Manager

RESPONSIBILITIES

Manage team performance and ensure that:

• Ensure all work queues are acted upon.
• Ensure all PTP information to be captured accurately.
• Contact defaulting customers either by calling or visiting them with an aim of negotiating a settlement of the arrears
• Ensure allocated accounts are monitored on a daily basis and appropriate actions taken to ensure that the collection portfolio remains within accepted limits through the application of sound credit judgment within policy guidelines.
• To investigate and resolve any customer queries and complaints through verbal or written correspondence in line with 4G Capital policies. 
• To achieve the monthly collection targets.
• To ensure that all communication whether written or oral to be in line with the 4G Capital quality standards.
• Identify and escalate deceased or disabled customers to collections management for review or collection termination.
• Perform field visits and submit reports/action plans to recover debt.
• Work closely with the branches on their bad debt portfolio

Other duties include:

• Conduct field visit assessment before the agents visit the market areas.
• Manage relationships with local authorities and Security Officers
• Plan and organize field collection drives across all branches.
• Flag BFCs to be forwarded to the EDC for action
• Perform any other duties as the company may from time to time designate as forming part of this job description

QUALIFICATIONS, SKILLS & EXPERIENCE REQUIRED.

• 1-2 years of collections experience
• A good level of general education – completion of Grade 12
• Computer literacy
• Previous experience in retail or financial services advantageous
• Fluent in English (written and verbal) and Swahili

COMPETENCIES REQUIRED FOR THIS ROLE.

• Team Player
• Detail orientation
• Self-motivated and pro – active
• Flexibility and ability to adapt to change
• Problem solving / solution driven / negotiation
• Confident
• Excellent communication skills – articulate and well spoken