Client Service Executive at Nielsen Holdings PLC

Job description

RMS - 32994

This is a challenging and exciting role which involves maintaining a Client Service mindset in understanding the needs and issues of stakeholders, analyze data, share meaningful and valuable insights, present and report data to clients.

Key Accountabilities For This Role Include

• Deliver analyses, charts and reports that are clear, concise and meaningful to clients. Engage effectively with multiple clients at a time, to ensure that deliverables meet/exceed expectations of timeliness and quality.
• Assist in sales-related activities in conjunction with the Manager, in terms of preparation of proposal and credential presentations.
• Communicate client needs to appropriate team members.
• Ensure client service deliverables are aligned with the regional client service standards.
• Maintain an accurate and up-to-date knowledge on research techniques and applications.
• Integrate multiple data sources to answer business issues.
• Perform quality checks on all reports for alignment , accuracy and correctness.
• Ensure standard operating procedures within area of responsibility are observed.
• Successful candidates can look forward to a comprehensive training program.

To Be Successful In This Role, You Must

• Demonstrate numerical confidence and the ability to translate numbers/data into insights and recommendations.
• Have strong attention to detail in order to perform work accurately and effectively.
• Be able to analyse data and summarise it into a story.
• Have a commercial mindset and be focused on understanding the needs of clients and how to meet them.
• Possess excellent time management and prioritization skills.
• Be good at building relationships with internal and external stakeholders.
• Exhibit strong verbal and written communication skills and excellent presentation skills.

Qualifications

• University degree in Business, Economics, Marketing, Statistics or a related field;
• Passionate in market intelligence, research analysis or FMCG industry is an advantage;
• Excellent written and verbal communication in English;
• Highly competent in MS Excel and PowerPoint (pivot tables, functions, charts);
• Aptitude for numbers and meticulous;
• Resourceful problem-solving and collaborative team player;
• Experience in solution and process automation by leveraging technology;
• Client-oriented with good people skills; you will interact with a diverse group of clients;
• Able to prioritise a varied workload, to manage concurrent deadlines while maintaining accuracy.
• Good presentation and analytical capability.