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  • Posted: Feb 27, 2019
    Deadline: Not specified
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    The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction.
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    Housekeeping Supervisor

    Summary of Responsibilities:

    Reporting to the Housekeeping Manager, responsibilities and essential job functions include but are not limited to the following:

    • Consistently offer professional, friendly and engaging service
    • Lead and supervise the day-to-day operation of the department to ensure service standards are followed
    • Handle Guest concerns and react quickly, logging and notifying the proper areas
    • Actively participate in daily briefing, daily warm up and department meetings
    • Ensure Room Attendants are informed daily about priorities in their section
    • Follow departmental policies and procedures
    • Report necessary maintenance items
    • Follow all safety and sanitation policies
    • Other duties as assigned

     Qualifications:

    • Proficient in English (verbal & written) essential
    • High school diploma or equivalent preferred
    • Minimum 1 year experience in a supervisory capacity in a hotel Housekeeping environment
    • Proven training skills
    • Experience with Hotel Property Management System, Micros-Fidelio desirable
    • Proactive with a meticulous eye for detail
    • Strong organizational, supervisory and communication skills
    • Able to convey information and ideas clearly
    • Ability to evaluate and select among alternative courses of action quickly and accurately
    • Work well in stressful, high-pressure situations
    • Effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and Guest
    • Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision

    Physical Aspects of Position (include but are not limited to):

    • Constant standing and walking throughout shift
    • Occasional lifting and carrying up to 30 lbs
    • Occasional kneeling, pushing, pulling, lifting
    • Occasional ascending or descending ladders, stairs and ramps

    Method of Application

    Interested and qualified? Go to Fairmont Hotels & Resorts on frhi.taleo.net to apply

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