PMO Business Banking at Standard Chartered Bank Kenya

The Role Responsibilities

• End to end development of Digital Business/Guaranteed Instalments loan product launch.
• Devise strategy for Business Banking Digital roadmap
• Coordinate Product implementation between Business; Operations, Technology & all third parties.
• Drive ideation around country innovations and enhancements to both lending and transaction.
• Execute the digital product strategy for achievement of digital Products launch and system management in Business Banking Kenya.
• Source and develop high quality & innovative digital products after assessing market potential, client needs and competitive product range, to achieve revenue growth and grow Business Banking Revenue.
• Support product management activities for the Bank’s Assets and deposits proposition including, but not limited to;
  
  • enhancements and innovations in the digital platform
  • digital marketing and promotion
  • design and management of sales campaigns
• Help with client insight collection and frontline co-creation by working closely with all stakeholders across operations, ITO and TB.
• Preparing market analysis reports & performance presentations to the senior management on a month-to-month basis.
• Ensure that the frontline teams are well trained in all new initiatives under taken on the various delivery channels.
• Work with all functions of the bank including all business streams, Operations, Sales & service to define and deliver end-to-end customer experience on the Channels.
• Ensure Channel growth through product development, new acquisitions and expansion and deepening of existing relationships.
• Steward regulatory and day to day requirements from country and work with Legal and Compliance for all regulatory approval requests and reporting.
• Work closely with senior stakeholders in the country to ensure business needs and expectations are being met.
• Continue to support the digital migration agenda in Business Banking while working closely with Client Relationships & Client Acquiring teams
• Support country segment/product teams on digital facet of alliances and partnerships, while working closely with Alliances Team.
• Relationship Management with all third parties in scope for support of platforms.
• Responsible for developing and implementing Service Level Agreements with third parties with the Bank for support of Business Banking digital platforms.
• Represent Standard charted and Business Banking through participation at local financial bodies, consortiums, and where needed, strategically important regulatory forums.
• Keep abreast of latest trends on digital lending, financial markets, consumer behaviours and use of technology in providing solutions to clients.

KNOWLEDGE AND SKILLS

Functional knowledge

• Digital Strategy for Business Banking.
• Business Banking Website Optimization
• Digital Analytics
• Ecommerce Strategy
• Digital Payments and Channels
• Current market/ competitive digital positioning
• Partner/Alliance Management
• Leadership & People Management
• Ability to strategically and exceptionally align with all stakeholders within projects scope.
• Ability to ensure adequate resources are made available to the project to champion change and products innovation.
• Ability to provide overall direction and guidance to the team and help resolve emerging issues and priority conflicts.
• Ability to steer both strategic design thinking, and execution
• Rally people around new processes

Skills

• Fintech/digital background, experience(over 7 years), previous successful products roll-out in the industry
• In-depth knowledge of Digital Banking Business, technology & operations
• Re-engineering of Business, technology & operational processes
• Project management skills
• Excellent communication skills and the ability to interact with senior management, customers, vendors, partners, sales, IT, L&C and Operations