Webmaster and Online Services Administrator at Ebits Online

JOB DESCRIPTION

We are looking for a Webmaster and Online Services Administrator to manage our websites and our clients websites. We need someone who can manage web hosting, make requested changes to websites and provide timely resolution to support issues raised by developers and customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide phone and email support for Dedicated, VPS, and Cloud Hosting clients
• Answers Help Desk tickets and LiveChat inquiries as a secondary responsibility
• Transfers hosting accounts between servers when necessary for account upgrades and downgrades
• Proactively monitors and manages functionality of websites, and troubleshoots issues with the website hosting
• Plans and implements changes, enhancements, additions, and/or deletions to websites as needed, ensuring little disruption to users
• Identifies and recommends improvements to the websites, as needed

EDUCATION AND ADDITIONAL REQUIREMENTS:

• One (1) year experience working in this field
• Degree or Higher Diploma in Information Technology, Graphics Design, and/or Web Development, or a satisfactory combination of experience and training which demonstrates an ability to perform the above duties
• Technical support and troubleshooting skills a plus
• WordPress support and management skills a plus
• Attention to detail
• Must have an above-average ability to communicate effectively with diverse groups of people (IT vendors, website users, team members) and to work as part of a team and autonomously
• Knowledge of customer service principles, techniques, systems, and standards
• Previous server administration a plus
• Knowledge of relational databases including a database query language (SQL)
• Knowledge in HTML, CSS, PHP, MySQL, Javascript is a must
• Email configuration settings for Outlook, MacMail, Thunderbird, smartphone devices and other common email clients
• Familiarity with file transfer via the Internet (FTP/SFTP)
• Familiarity with DNS troubleshooting
• Familiarity with how to migrate a website and/or scripts
• Familiarity with Protocols (HTTP, FTP, SSH, SSL, MySQL, POP3, IMAP, SMTP)
• Basic understanding of SEO/marketing techniques and practices
• Must be self-motivating and goal-oriented
• Maintain regular attendance and punctuality relative to daily work schedule is required
• Microsoft Office proficient
• Accept constructive feedback
• Team player