Service Technician at Koko Networks

Your Role

As a Service Technician, you will be responsible for KOKO Kit warranty assessment, and carry out repairs and maintenance on the kit.

What You Will Do

• Execute Field Support Programs which ensure best customer experience with the KOKO Cooker Kit
• Prepare periodic quality assurance technical reports
• Comply with the process and requirements for warranties, and with repair policy and service procedures
• Follow recommended design and inspection procedures for receipt inspections for all KOKO cooker kits
• Expedite movement of KOKO Cooker kits and any associated parts to or from customers
• Prepare maintenance and service records of all KOKO cooker kits as directed by the Service Supervisor
• Ensure HSE compliance during operations

What You Will Bring to KOKO

• Diploma in Mechanical Engineering or technical field
• 2+ years of experience in hardware testing, maintenance, and repairs
• Able to mobilize and move to the field on short notice
• Problem solving and root-cause analysis capability
• Attention to detail
• High integrity and moral standings
• Ability to work both in a team and individually
• Strong result and customer service orientation

KOKO offers a fast-paced work environment and significant professional growth opportunities. If you share our passion for technology and our vision for global impact, we strongly encourage you to apply!