Branch Manager at Frank Management Consult Ltd

Responsibilities

• Responsible for all aspects of the branch operations
• Ensure revenue growth through ever increasing client satisfaction
• Managing a team of sales officers through creating a culture of high performance among staff within the department by addressing internal employee satisfaction issues promptly that will help guide mitigate risks.
• Drive the department team to ensure that customers’ needs are met through excellent customer experience every time, knowledge of the products you’re selling to the customer inside and out and dealing with customer queries and complaints amongst other customer relationship requirements.
• Assess local market conditions and identify current and prospective sales opportunities that will help drive the actualization of financial and non-financial targets.
• Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities on effective practices, competitive intelligence, business opportunities and needs by having an ability to build relationships with internal and external stakeholders.
• Meet goals and metrics by developing forecasts, financial objectives and sales plans in order to maximise and close on generation of revenue.
• Develop strategy & roadmap for improving the operational and financial performance of the Branch leading to exemplified branch personnel with an aim of achieving branch and individual sales officer targets.

Qualifications

• At-least a Bachelors in Business Administration, or any related field of studies; Masters is an added advantage
• At-least a minimum of 6 years in sales and marketing roles, with a minimum of 2 in a leadership position.
• Experience in banking, micro finance and solar industry is an added advantage

Skills & Abilities

• Outstanding organizational skills with the ability to work well in a team
• Problem solving; Ability to guide others into finding solutions as opposed to providing solutions yourself.