Operations Associate at Maisha Meds

Who we’re looking for

We are looking for an enthusiastic and diligent team member who would join our operations team with a focus on developing out our growing voucher program. An ideal candidate has experience in sales, operations, developing and conducting trainings, and early stage research project development. This candidate enjoys a fast-paced working environment, loves working with and interacting with customers, and re-iterating systems to improve the customer experience. This candidate is a customer-centric leader who will effectively bring pharmacies onto the Maisha Meds platform and voucher program and work to tailor the program to best suit our pharmacy partners and patients.

Responsibilities

• Leading the pitching and onboarding of our 250 pharmacies on to the Maisha Meds voucher program.
• Collecting feedback from pharmacies on the and iterating on / refining insights to make them actionable and immediately useful for pharmaceutical clients and others in the global health space
• Managing medication orders on consignment for all pharmacies that are part of the voucher program/receiving medications for the voucher program
• Mapping out touch points to ensure pharmacy partners and customers are engaged with the voucher program
• Tracking and analysis of all voucher program related data, including: inventory and reordering needs, enrollment, ODK form completion, and onboarding
• Providing follow-up advice and trainings as needed for pharmacies being onboarded to the voucher program
• Support streamlining and scalability of the onboarding process for the voucher program
• Assist the general operations team in tasks as needed
• Maisha Meds reserves the right to adapt the work scope for the employee, in response to company needs or changes in direction
• Growing key business metrics such as revenue, unique customer count and recurring customer rate, with a focus on data-driven approach to identifying and addressing key customer pain point.
• Ensure close collaboration between corporate and technology teams to drive successful execution on strategies
• Serve as a key accounts manager and brand ambassador for Maisha Meds
• Proactively identify and communicate business risks and opportunities and synthesize customer feedback for team

Qualifications

• Bachelor’s degree (minimum) in research, communication, sales, business or other related field
• 2+ years working in enterprise, sales, research or training, experience in medical or pharmaceutical field a plus
• Prior experience working with Excel, ODK, Dedoose and/or other quantitative and qualitative research tools
• Humility, empathy, and a sense of humor. We are a small team that cares deeply about our work, and it is essential that we work well together
• You care deeply about what we’re building and how it may change how healthcare is accessed for millions of patients.
• A passion for building world class product with a desire to see it scaled widely