Mall Manager at Summit Human Resource & Marketing Consultant

Location: Kahawa West, along Kamiti Road, Nairobi

A reputable shopping mall located along Kamiti Road, Kahawa West, is seeking a qualified, experienced, and results-driven Mall Manager to oversee mall operations, tenant relations, leasing, and overall business performance.

KEY RESPONSIBILITIES

• Oversee daily mall operations and ensure smooth running of all facilities.
• Source new tenants, negotiate leases, and manage tenant relationships.
• Monitor rent collection, rental arrears, and tenant retention.
• Develop and implement marketing strategies to attract shoppers and tenants.
• Supervise security, cleaning, maintenance, and other facility management services.
• Manage budgets, operational costs, and financial performance.
• Handle customer complaints and resolve tenant-related issues.
• Ensure compliance with relevant safety regulations and operational standards.
• Prepare regular management reports and recommend improvements to mall performance.

QUALIFICATIONS & REQUIREMENTS

• At least 7 years of proven experience managing a shopping mall, commercial centre, or similar property.
• Diploma or degree in Business Management, Business Administration, Commerce, or an equivalent qualification.
• Demonstrated experience in tenant sourcing, leasing, rent collection, and tenant retention.
• Strong leadership, operational management, and customer service skills.
• Good understanding of mall marketing, security, maintenance, and facilities management.
• High integrity, excellent communication, and strong negotiation skills.
• Must be willing and available to work in Kahawa West, Nairobi.