Head of Product at Sokowatch

Role

We’re looking for an exceptional leader who is excited to shape our ongoing efforts to create innovative and impactful services for thousands of informal retailers across Africa who use Sokowatch’s technology. Your primary goal will be ensuring Sokowatch’s services and technology address the needs of our customers, delivery team, and support staff to most effectively enable access to goods and financing for informal retailers.. We are seeking someone who is passionate about empowering our users through technology, and inspired by our mission to empower local entrepreneurs and transform informal business across Africa.

Qualifications

The successful candidate will possess:

• 3+ years of leadership experience in product development for users in emerging markets.
• Excellent project management skills with a proven ability to design and implement product strategy that drives business results.
• Strong communicator with the ability to provide both technical feedback and clarify user needs
• Ability to understand complex business problems, effectively handle ambiguity and manage change.
• Positive attitude, responsible approach and a self-starter that’s not afraid to dive in.
• A proven strategic and innovative bent with an equally strong operational focus.
• Fluency in English (both oral and written) and the ability to communicate with sophistication within a business setting.
• Bonus: experience coding web & app systems, ability to speak Swahili/French

Responsibilities

• Oversee the design and implementation of all new product features across Sokowatch’s app and web systems
• Interface with all users of Sokowatch’s systems to constantly improve the usefulness of our technology
• Manage agile feature development of Sokowatch’s engineering team to ensure feature requests and bugs are prioritized and developed to agreed scope
• Conduct hands-on customer research to clearly understand the value proposition and services needed to drive retailer growth
• Ensure feature developments are aligned with business requirements and result in seamless customer and user interfaces.
• Provide feature implementation support to train and direct the operations teams to deliver on upgraded services
• Closely track KPIs of products to ensure continuous improvement
• Ensure adherence to risk and compliance for all products