Job Vacancies at Sokowatch

Role

We are searching for a stellar East Africa Human Resource Manager to be based in Nairobi, Kenya. They will undertake all aspects of Human Resource management for the Sokowatch offices across East Africa, including managing recruitment pipelines, contractual agreements and acting as the Sokowatch staff advocate.

Qualifications

The successful candidate will possess:

• 5+ years of human resource management, preferably in a retail company with East African operations
• 5+ years managing cross cultural teams
• Degree in Human Resources or Business Administration
• Strong interpersonal skills and an ability to develop strong working relationships
• A hands-on learner with integrity and a desire to work in a dynamic, fast paced, start-up environment
• Fluency in English (both oral and written) and the ability to communicate with sophistication within a business setting.

Responsibilities

• Developing and implementing HR policies and procedures
• Overseeing all company recruitment efforts, including writing and placing job descriptions
• Planning, organizing and managing all HR activities across each market
• Contributing to the development of the HR goals, objectives and support systems
• Overseeing employee review process
• Performing benefits administration
• Maintaining department reports and records
• Maintaining company directory and organizational charts
• Revising and compiling all company policies into company handbook

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Role

We’re looking for an exceptional leader who is excited to shape our ongoing efforts to create innovative and impactful services for thousands of informal retailers across Africa who use Sokowatch’s technology. Your primary goal will be ensuring Sokowatch’s services and technology address the needs of our customers, delivery team, and support staff to most effectively enable access to goods and financing for informal retailers.. We are seeking someone who is passionate about empowering our users through technology, and inspired by our mission to empower local entrepreneurs and transform informal business across Africa.

Qualifications

The successful candidate will possess:

• 3+ years of leadership experience in product development for users in emerging markets.
• Excellent project management skills with a proven ability to design and implement product strategy that drives business results.
• Strong communicator with the ability to provide both technical feedback and clarify user needs
• Ability to understand complex business problems, effectively handle ambiguity and manage change.
• Positive attitude, responsible approach and a self-starter that’s not afraid to dive in.
• A proven strategic and innovative bent with an equally strong operational focus.
• Fluency in English (both oral and written) and the ability to communicate with sophistication within a business setting.
• Bonus: experience coding web & app systems, ability to speak Swahili/French

Responsibilities

• Oversee the design and implementation of all new product features across Sokowatch’s app and web systems
• Interface with all users of Sokowatch’s systems to constantly improve the usefulness of our technology
• Manage agile feature development of Sokowatch’s engineering team to ensure feature requests and bugs are prioritized and developed to agreed scope
• Conduct hands-on customer research to clearly understand the value proposition and services needed to drive retailer growth
• Ensure feature developments are aligned with business requirements and result in seamless customer and user interfaces.
• Provide feature implementation support to train and direct the operations teams to deliver on upgraded services
• Closely track KPIs of products to ensure continuous improvement
• Ensure adherence to risk and compliance for all products

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Role

Sokowatch is searching for a Head of Supply Chain who craves a global challenge balanced by the desire to be accountable for delivering against targets in Sokowatch’s largest business unit. It is both a strategic and tactical position, requiring the ability to take a hands-on approach to driving operations and the facility to design processes from the ground-up. The primary goal of this position is to monitor and optimize inventory across all of Sokowatch’s African markets. This role is responsible for improving inventory tracking systems, reviewing levels of products, preparing weekly purchase orders, and performing ongoing analyses across all our branches.

Qualifications

The successful candidate will possess:

• Minimum five years experience in a similar role.
• Extensive knowledge of data analysis, inventory management software, and forecasting techniques.
• An analytical mind with strong attention to detail.
• Outstanding organizational and problem-solving skills.
• Excellent communication and leadership abilities.
• Bachelor’s degree in Business Administration, Finance or relevant field.

Responsibilities

• Implement improved inventory controls
• Track supply levels to prevent shortages and overstocking
• Prepare purchase orders and record deliveries to update inventory
• Create detailed reports on inventory operations, stock levels, and adjustments
• Perform analyses to predict potential inventory problems
• Provide analysis that supports negotiations with suppliers
• Manage and train warehouse staff across all our African offices