Associate General Manager at Minet Kenya

Job Details

To provide advocacy for all claims with special emphasis on large, complex and contentious to ensure excellent outcomes for Minet Kenya Clientele.

Responsibilities

• Monitor all claims for Minet Risk Solutions
• Ensure clients receive regular reports on their claim’s status
• Solve complex or disputed claims in liaison with the Director
• Generate loss ratios
• Assist clients in the preparation of documents of major or complex claims
• Provide monthly updates to Client Service Support Team on all outstanding claims
• Provide feedback/recommendation on Insurance cover for cases that have specialized requirements
• Engage risk team in root cause analysis
• Hold monthly meetings with main carriers and identify difficult carriers
• Ensure that no business is lost on account of poor claims service

Qualifications

• Bachelor’s degree in business, or related field, Diploma in ACII with at least 8 years experience, 5 of which should be in senior management in claims
• Enthusiastic and highly motivated person with the ability to interact at all levels
• Excellent communication and strong project management skills
• Excellent organizational skills
• Ability to motivate a team