Customer Service Representative at Cigna

Job description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

YOUR JOB

• You address our clients' questions with expertise and empathy by e-mail and telephone. These questions may involve policy content, eligibility, hospital admission procedures, the reimbursement of submitted claims.
• You organize the in- and outflow of all incoming communication with special attention to the quality of the messages and to the response times.
• You make sure that hospitals worldwide receive all necessary documents for a plan member's admission within the best possible terms.
• All of these tasks are performed in English or other languages.

YOUR PROFILE

• You have a bachelor or master degree or equal through experience.
• You have active knowledge of English. Knowledge of an extra language (French, Portuguese) is an asset.
• You are strong in communication.
• You are service-minded.
• You work accurately and you do not mind working with tight deadlines.
• You have a strong sense of responsibility.
• You can easily handle procedures regarding document verification.
• You can easily work with several software applications simultaneously (PC, mainframe, multimedia, etc.).
• You like to work with numbers.
• You handle confidential information in a discrete manner.
• You work autonomously but also enjoy working as part of a team.
• You like to take initiative.

Qualified applicants will be considered without regard to race, color, age, disability, sex (including pregnancy), childbirth or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.