COO / Chief Operations Officer - (Financial Services / Microfinance / ICT) at CA Global

REFERENCE: THJ

Responsibilities

• Responsible for planning and implementing operational strategies, plans and procedures;
• Responsible for setting comprehensive goals for products and channels under his / her control and to ensure growth and success;
• Responsible for overseeing the complete ICT functionality and strategy of the branches, call center and Head Office;
• Responsible for the maintenance and proper functioning of all product systems;
• Responsible for serving as the custodian of operational policies and procedures of the business; Ensure that the policies are up to date, well communicated, enforced and to advise on changes to enhance the business risk;
• Responsible for ensuring adequate operational controls for all products and channels;
• Responsible for ensuring a well-functioning branch network as well as all channels of operations which includes but not limited to:
  
  • Having oversight responsibility over the general operations;
  • Identify and propose new footprint opportunities and markets to the Exco;
  • Ensure adequate training of staff and independent agents, where applicable in various facets of the business;
  • Implement new sales strategies in the branch network as well as the call center and secured lending to improve overall sales performance;
• Reporting to the Exco on the status of all branches, channels and the call center;
• Responsible for actively contributing towards the preparation of the annual budget of the company;
• Responsible for preparing detailed monthly analysis of variances of the sales budgets of all products and branches;
• Responsible for ensuring a well-functioning secured lending book finance business, more specifically:
  
  • Having oversight responsibility over the products;
  • To grow the secured products to be a major contributor to the company’s bottom line;
  • To drive sales and ascertain various ways of maintaining sustained sales performance;
  • To bring on board innovative new business products to improve and increase shareholder wealth;
  • Custodian of the new business processes and procedures and to ensure training and adherence;
• Responsible for ensuring adequate staff structures and best employees for operations;
• Responsible for ensuring appropriate remuneration structures to drive performance in accordance with Group;
• Responsible for managing all risk related to products and channels under his / her control;
• Responsible for providing support for all marketing activities of the company;
• Responsible for supporting the operational managers to manage all customer related queries and complaints;
• Responsible for communicating company performance to all staff on a regular basis;
• Responsible for safeguarding all company assets, intellectual property and reputation;
• Responsible for any other duties that the Exco, Group or the Board of Directors may assign from time to time.

Requirements: Qualification and Skill

• Bachelor’s Degree
• Post Graduate Degree is essential
• 5 years executive management experience in a substantial finance business in Kenya is essential
• An excellent command of English, both written and verbal, is a requirement of the role.