The Kakuma refugee camp is situated in Turkana County in north-western Kenya and hosts 150,263 refugees, mainly of South Sudanese (54.7%) and Somali (25.3%) descent, as well as thirteen other nationalities including Congolese, Ethiopian, Burundian, and Eritrean that account for 20% of the population.
The IRC implements integrated health services in the camp under the mandate of the United Nations High Commissioner for Refugees (UNHCR) involving, clinical services, community health, nutrition, RH/HIV/AIDS and WPE programs (Women Protection and Empowerment).
As the lead health implementing partner, the IRC operates 5 health facilities in the camp, 1 level 4 Hospital (IRC General Hospital), 1 level 3 health facility (Health Center) and 3 level 2 health facilities (Clinics). A network of community health workers is also implemented by IRC applying the community health strategy.
Objective of the consultancy
- To assess the IT infrastructure, IT equipment’s and connectivity status of the Kakuma program including the clinics and confirm that it will efficiently support a cloud based EMR.
- Create user flow diagram to map user journey and front-end experience for the EMR system.
- Design the initial structure of the EMR system and its components with lo-fi design mock ups.
- Develop training materials and roll-out plan for end users
- Come up with a change management approach for the end users of the system.
- Comprehensively learn and understand the ALL IRC health processes and workflows and ensure that these processes are documented and interpreted accurately to the software designer before and during the development of the system.
- Ensure the design of the EMR encompasses all the functional requirements of the various departments (Triaging, outpatient,laboratory, pharmacy,NCDs, eye clinic, and inpatient wards) at the IRC hospitals and clinics at Kakuma.
- Verify the functional requirements and identify duplicates in the requirements, and draft a checklist of evaluation criteria for the developer procurement.
- Meet with clinicians, and national staff in all the departments at the hospital and clinics and identify a suitable category of super-users of the system and work on a training plan for the staff. These are users of the system who will double up as support leads within their clinics in case of any challenges on the system.
- Conduct an assessment of all staff JD’s that will be affected by the introduction of the system and ensure that adequate measures including trainings will be implemented for the same.
- Conduct a conference room test exercise with dummy data simulating an actual IRC scenario. This will be done with the EMR committee who will have assisted during the requirements and design phase of the system.
- Conduct a user-acceptance training with the super users before the system goes live. This is an exercise that aims to check whether the flow of data in the system actually meets the current IRC business processes.
- Develop a go-live checklist that every clinic must meet before going live. This will be a document that contains all the necessary pre-requisites to be met before the system goes live in any particular clinic.
- Select a suitable pilot clinic where the system will go-live before full roll out to the rest of the facilities.
- Ensure that all issues coming up after go-live are documented and resolved within the required service level agreement.
- Develop a guide book and knowledge base about the system.
Expected Outcomes:
- A functional EMR system that is able to support an effective and efficient patient health care provision at IRC hospitals and clinics (flow of patients from triage to the point of discharge or referral). With a unique identification system (Bio metrics/Individual UNHCR Number/National Identification Number)
- A system that is able to link all the departments in the hospitals (Consultation rooms, Emergency Department , Lab, Pharmacy, Radiology, Wards, theater, Ophthalmology, WPE consultation), and the clinics within the Camp, and be able to store patient information for ease of access/reference at any facility by authorized operating providers; keeping all records confidential.
- A system that Incorporates all the data capturing tools e.g, enabling timely generation of reports delivery based on program indicators.
- Track the consumption of drugs and medical supplies at the pharmacy, laboratory and other departments within the hospitals and clinics, with an ability to generate periodic (daily, weekly, monthly) consumption reports of the commodities.
- Capture all the health data at all points of care and generate reports
Tasks to be performed:
In liaison with the Senior Field Coordinator, Senior Health Technical Coordinator and the Design monitoring and Evaluation Coordinator the project lead consultant will be expected to:
- Verify the EMR requirements as proposed by the field staff
- Identify duplicates in the requirements and amend appropriately
- Draft the book of processes,
- Draft a checklist of evaluation criteria for the software developer procurement
- Develop a request for proposals (RFP) for software developer procurement
- Support the IRC management in the identification of a suitable software developer
- Supervise the work of the software developer.
- Test the EMR deliverables at each stage.
- Provide training for all user users.
Share monthly progress reports to the IRC Senior Management Team detailing the activities accomplished and pending activities regarding EMR implementation.
The IRC Role:
- The IRC will fully engaged the project lead consultant for a period of 6 months. He/She will the based at the Kakuma Refugee Camp
- The IRC will facilitate transport of consultant to and from Kakuma field site
- The IRC will cater for accommodation of the consultant while in Kakuma.
- The consultant will pay for their meals (breakfast, lunch and dinner) during their stay as per the staff welfare guidelines.
- The IRC will avail all relevant materials and resources to design, develop, pilot and roll out a functional EMR system in Kakuma field site
- The IRC will support in the logistics at Kakuma field site including office space and movements at the camp.
Date and Period of consultancy
The consultancy will last not less than six months beginning from July 2019 or as agreed by both parties.
Qualifications
The IRC is seeking the expertise of a project lead consultant with a background in Health, IT as well as M&E with experience in humanitarian contexts to conduct support in designing, develop and roll out a functional Electronic Medical Records (EMR) system at the general hospital and clinics in Kakuma field site.
Kenyan nationals are encouraged to apply. International allowances are not available for this position.
IRC is an Equal Opportunity Employer and considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status or disability.
Disclaimer:
Please take note that International Rescue Committee (IRC) does not ask for any fees in connection with its recruitment processes. In the event that you receive any request for payment of any sort, please get in touch with us on Tel: +(254-020) 2727730, Email: IRCKenya@rescue.org or report to the nearest police.
Gmail
Yahoomail