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  • Posted: Jul 8, 2019
    Deadline: Not specified
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    We offer top-notch, long term Car financing in Nairobi and Mombasa to our prospective customers, which is up to 80% of any car's value. With MOGO’s efficient mode of services, you get to drive your dream car in a very short period of time at a very convenient interest rate.

    We have more than 6 years’ experience providing fin...
    Read more about this company

    Customer Service Specialist - Mombasa

    Job Description

    MAIN RESPONSIBILITIES AND TASKS

    • Proactively work with leads to achieve loan issuance targets
    • Follow-up with customers who have already visited Mogo branch to finalize loans
    • Identify, assess and attend to customers’ needs to achieve satisfaction
    • Take clients through the various Mogo products and terms (car financing and logbook loans)
    • Collect necessary documents and assess customer ability to pay
    • Conduct proper KYC and fraud prevention
    • Enter customer information into Mogo IT system
    • Remain customer’s point of contact for all questions
    • Process customer loan applications and ensuring quick loan disbursements

    COMPETENCIES REQUIRED:

    • Fluent in English and Swahili
    • A relevant diploma or University degree
    • At least 2 years of customer service work experience at a financial institution.
    • Knowledge of logbook or consumer loan business is desired
    • Excellent computer skills
    • Excellent communication and collaboration skills
    • Loyalty and integrity

    WE OFFER

    • Competitive salary; performance bonus
    • Friendly and dynamic work environment
    • Great opportunity to participate in building up business
    • No bureaucracy
    • Support from a professional international team
    • Opportunity for personal development   

    Method of Application

    This job is no longer accepting applications.

  • Send your application

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