Manager (Quality Management Programme) at Kenya Revenue Authority (KRA)

Responsibilities

• Signing performance contracts and appraising staff.
• Coordination of conducting of QMS Management Reviews.
• Conduct Surveillance Audits Verification.
• Develop training and sensitization materials for QMS & Q-pulse software.
• Identify QMS M&E activities that contribute to the maintenance and sustainability of ISO 9001 certification.
• Identify and assist in implementing enhancements and customizations in the QMS Software.
• Develop an Integrated Management System (IMS) of ISO standards work plan and implementation activities in line with the 7^th Corporate Plan.
• Develop proposals to support IMS work plan.
• Coordinate and monitor data entry, updating and cleaning in the QMS Software, including Health-Check activities.
• Liaise with relevant stakeholders on QMS Networking, Certification and Surveillance Audits.
• Coordinate QMS software administrative activities.

Qualifications

• Bachelors’ degree in business administration or any relevant and equivalent qualification from a recognized university.
• Demonstrate a clear understanding of QMS strategic leadership and management.
• At least five years’ experience in a dynamic QMS environment of a large organization.
• Must be a QMS Lead Auditor.
• Registration with the International Register of Certificated Auditors, Chartered Quality Institute and/ or National Quality Institute.
• Experience in an automated QMS environment.
• Compliance to Chapter 6 of the Constitution of Kenya 2010.

Competencies

• Good planning skills
• Leadership ability
• Communication skills
• Negotiation skills
• Conflict management skills
• Administrative skills
• Analytical skills
• Report writing skills
• Project management skills.