Senior Manager SME at Family Bank Ltd

EXCITING CAREER OPPORTUNITY

Are you a go getter, positive minded individual who fits the role profile captured below? There is an opportunity for ambitious, self-driven individuals to fill the above position.

Reporting to: Head of Retail.

Job Purpose:                                                                                                                                        

The purpose of the role is to build, grow and manage a high quality portfolio of profitable SME customers for the bank.

Key Responsibilities:

• Acquisition and managing of SME customer relationships through pro-active and consultative approach and detailed understanding of existing customers’ businesses to enhance liabilities and revenues
• Achieve budgeted growth in SME Banking within agreed and approved business risk parameters.
• Deepen and secure existing and new business relationships through the analysis of needs and provision of products and services.
• Analyses and reviews quality of potentials and existing business to ensure maximum profitability.
• Manages credit quality standards through effective management of risk according to the banks laid down standards and procedures
• Maintain accurate and up-to-date records of all actual and attempted customer interactions.
• Conduct customer meetings that have defined call objectives, desired outcomes and a well-constructed plan.
• Work in close partnership with Business Analysts and Credit Managers to ensure that credit applications for new and existing facilities are correctly prepared in accordance with the required procedures
• After considering of individual case merits, recommend credits for approval by relevant authorities.
• Monitor existing portfolio performance to ensure PAR is within the acceptable bank’s standards.
• Ensures that all new business are in line with KYC and CTF laws and regulations and customer information is regularly updated
• Ensure adherence of all bank’s prescribed processes, standard operating procedures and central bank requirements.
• Role Models the Brand and Corporate Values of the Bank in the internal and external market environment
• Creating meaningful partnerships and knowledge/resource sharing, creating a supportive team environment to deliver results and bring out the best in team members
• Any other official duty that may be allocated by the line manager from time to time.

Key Competencies and Attributes

• Proven experience in team management, supervision or leadership within a customer facing environment, including performance management & people development.
• Goal focused and able to spot business opportunities.
• Goal focused and able to spot business opportunities
• Builds networks and maintains strong relationships
• Has passion and drive to achieve results under difficult circumstances
• Pleasant and able to relate well in diverse social set ups and teams
• Upholds high standard of Professionalism, integrity and respect for others  
• Drives high performance in teams.
• Ability to develop productive working relationships and achieve results with deadlines.

Qualifications

• Bachelor’s degree in Commerce/Business related field.
• Master’s Degree or Professional qualification in Banking or related field is a plus.
• Comprehensive understanding of the SME market, external environment, and sector business
• Fundamentals.
• Strong presentation skill set
• Good analytical skills
• Knowledge of Corporate Banking products
• Highly effective communication and collaboration skills
• High level of cooperation with others and is responsive to the bank’s and team’s needs
• AMC/CFT training/knowledge.
• Have a minimum of 7 years working in the Banking Industry; 2 of which must be in a senior management position.