SharePoint Technical Lead at Volunteer Service Overseas (VSO)

Responsibilities:

• Act as the lead for all SharePoint related Project and Change Request development, design and implementation
• Investigate solution options, carry out feasibility studies and provide technical solutions to address organisational knowledge management requirements
• Design, demo and deploy new SharePoint solutions, to improve ways of working
• Work with the Infrastructure team to develop and manage the Office 365 roadmap, leveraging new platform innovations as they are released
• Support integration with other core platforms as required
• Build strong relationships throughout the organisation and maintain a comprehensive understanding of business processes.
• Develop user training materials to promote adoption across the VSO footprint
• Provide technical user support for incidents escalated from the helpdesk and resolve system / application issues
• Lead in creating / authorising and managing the technical solution documents for changes, enhancements and new projects and provide quality assurance on any development delivered by third party suppliers.

Knowledge/qualifications:

• Up to date knowledge of the Office 365 ecosystem
• Ability to configure SharePoint views and workflow to meet functional requirements
• Comfortable creating functional specifications, design and architecture documentation

Experience:

• Demonstrable experience in successfully supporting Office 365 and SharePoint projects involving significant scale and business change
• Experience with and enthusiasm for coaching, mentoring and on the job training

Skills/Abilities:

• Able to present complex technical information clearly to a non-technical audience, with the ability to provide the appropriate level of detail.
• Able to create a highly collaborative work environment consisting of both technical and subject matter experts.
• Strong problem-solving, critical thinking, and analytical skills, including substantial hands-on experience in complex process analysis and system design.
• Excellent oral and written communication skills (in English) required
• Strong Project management skills
• Proven business analysis skills
• Effective meeting facilitation skills
• Willing to travel
• Able to work effectively in a culturally diverse environment