Training Officer at Kleen Homes Security Services

Job purpose

The Training and Development manager is responsible for improving the productivity of the organization's employees. This position assesses property-wide developmental needs to drive training initiatives and identify and arrange suitable training solutions for employees. This position actively searches, creatively designs and implements effective methods to educate, enhance performance and recognize performance.

Key Responsibilities

Managing company training needs

• Identify and assess current and training needs through market analysis and conduct annual training and development needs assessment
• Prepare and manage training budget allocated for the year
• Draw an overall and individualized training and development plan that addresses needs and expectations and tailor programs as necessary
• Maintain a keen understanding of training trends, developments and best practices in the market industry
• Train and coach managers, supervisors and others involved in employee development efforts. Obtain and /or develop effective training materials utilizing a variety of methodologies
• Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them; Conduct follow-up studies of all completed training to evaluate and measure results
• Exemplifies the desired culture and philosophies of the organization.

Business development and growth

• Ensure revenue generation through acquisition of new clients
• Ensure good relationship management by maintaining the existing clients
• Develop new ideas, creative service delivery methodologies to existing and new clients
• Develop, design and plan sales targets for the team

Leadership

• Delegate tasks to direct reports and set Key Performance Areas
• Monitor team performance and report on metrics
• Motivate  and inspire team members
• Develop a strategy the team will use to reach its goal

Knowledge, Skills and Experience required for this Role

• Bachelor’s Degree in a Business course or related field
• Post graduate degree and or a professional qualification in a relevant field
• Minimum of 5 years’ experience in security industry or with military experience
• Commercial awareness
• Excellent written and oral communication skills
• Must have global & cultural Awareness
• Good leadership skills
• Good relationship Management
• Ability to handle stressful situations in a customer interface/customer   service/event management environment governed by tight deadlines, high standards and significant work pressure.