Sales Account Manager (Hospitality) at African Management Services Company (AMSCO)

REPORTS TO: General Manager

DUTIES AND RESPONSIBILITIES

• Manage a portfolio of accounts to achieve long-term success.
• Develop positive relationships with clients.
• Act as the point of contact and handle customers’ individual needs.
• Generate new business using existing and potential customer networks.
• Resolve conflicts and provide solutions to customers in a timely manner.
• Supervise account representatives to ensure sales increase.
• Report on the status of accounts and transactions
• Set and track sales account targets, aligned with company objectives.
• Monitor sales metrics (e.g. quarterly sales results and annual forecasts)
• Suggest actions to improve sales performance and identify opportunities for growth.
• Ensure the delivery of sales presentations to superior executive officers.

KPIs

• Sales Volume.
• Client Acquisition rates.
• New lead/opportunities.
• Competitor pricing.
• Existing client engagement.

REQUIREMENTS AND QUALIFICATIONS

• Proven work experience as a sales account manager.
• Hands on experience in sales and an ability to deliver excellent customer service.
• Understanding of sales performance metrics.
• Excellent communication and negotiation skills.
• An ability to deliver projects and answer enquiries on time.
• Business acumen with a problem-solving attitude.

EDUCATION

• Degree in Business Administration
• Degree in Marketing
• Or any other qualification related to the field