Sales Rider at Vivo Activewear

KPIs                                                                                                                        

Targets to be discussed after onboarding.

• Maintain a high order fulfilment rate
• Prompt delivery of orders to clients
• Up selling and cross selling products to clients

Responsibilities                                                                                                     

• Deliver products to clients
• Ensuring products are well handled and delivered in good condition and on time
• Extending customer service to Vivo clients by handling clients with professionalism
• Up selling and cross selling products to clients
• Sharing clients feedback to the ecommerce team/CEX team
• Forwarding any customer complaints and following up to ensure they are solved.
• Collecting payments from clients, issuing receipts and handing them over to the online store assistant.
• Maintaining the delivery vehicle and ensuring it is serviced and insured
• Coordinate with the online store in selling products.
• Any other duties assigned by the digital sales manager
• NB: Please note, JD and responsibilities may change accordingly at any point in line with the ecommerce needs as well as the needs of the brand and organization.

Behavioural Competence                                                                               

• Strong interpersonal skills
• Integrity
• Positive attitude
• Enthusiastic and friendly
• Willingness to learn
• Responsible

Qualifications                                                                                                        

• Must be a licensed rider (BCE license)
• Proven track record as a rider
• High school certificate
• Able to effectively communicate in Kiswahili and English