Operations Agent at World Courier

Position Summary

World Courier, the most trusted specialty logistics company in the world, is expanding its network of offices in Africa with the creation of a new branch in Nairobi, Kenya. Reporting to the Branch Manager the Operations Agent will responsible for coordinating logistics operations in and out of the Nairobi office. 

• Handle all client enquiries received via phone or email
• Prepare all documentation and packaging
• Ensure all necessary bookings and documents complete
• Update the system with notes accordingly
• Prepare all documentation for imports and resolve queries
• Ensure that the customer is kept updated
• Ensure all regulations are met
• Driver management. Ensure that the driver has what is needed to maintain cool chain.
• Responsible for temperature control
• Costing and pricing. Ensure accurate charges and relevant cost involved are allocated in system prior to release
• Handover released files for final invoicing
• Assist Branch Manager with all quality related activities on local level to ensure compliance with local regulatory and World Courier internal guidelines

Candidate Requirements

• Grade 12
• Drivers license
• No criminal record
• Able to work over weekends if needed
• 3-5 years experience within logistics, preferably in specialty and/or healthcare industry
• Experience with client liaison
• Ability to learn and apply procedures and instructions
• Ability to take on projects at the request of management
• Good communication skills, both verbally and written
• Good computer skills
• Flexible attitude for working shifts and last minute coverage
• High attention to detail
• Ability to work as part of a team and independently

If you feel your experience meets this qualification and you are looking for an exciting position at a global industry leader, please apply and include an up to date copy of your CV, cover letter and desired remuneration package. The deadline for applications is 25th October 2019.