Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Oct 31, 2019
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    At Kubicle, we're on a mission to transform businesses with the world's best training platform for essential data analysis skills. Our online learning system teaches Excel and Tableau skills to a wide range of clients in universities, management consultancies, financial institutions and Fortune 100 companies.
    Read more about this company

     

    Customer Success Specialist

    Summary of Duties:

    • Configure, implement, and demonstrate Kubicle’s e-learning solution to a wide range of new and existing enterprise clients.
    • Motivate clients to move effectively through the various stages of implementation, in order to ensure all aspects of Kubicle are deployed in a manner that will maximise the client’s chances of success.
    • Work with new and existing administrators to provide in depth training in the set up and administration of Kubicle.
    • Document all customer interactions in designated CRM, and provide excellent customer experiences.
    • Provide client support and technical issue resolution via e-mail, phone or video conferencing. Identify, correct and/or advise on operational issues.
    • Maintain open and professional communications with all Kubicle colleagues, partners and clients to ensure maximum customer satisfaction and business efficiency.

    Key Skills Required:

    • Excellent communication (oral and written), interpersonal, organisational, and presentation skills.
    • Ability to teach/coach/persuade others to take action.
    • Ability to work independently and efficiently to meet deadlines.
    • Ability to proactively align with colleagues internally to determine best practice and approach for specific client needs.
    • Ability to take ownership with little direction and proactively add structure to an immature workflow.
    • Comfort with both giving and receiving direct feedback.
    • Ability to promptly answer support related email, phone calls and other communications.
    • Self-motivated, solutions driven, detail-oriented and organised.
    • Aptitude for understanding and troubleshooting hardware and software issues.

    Qualifications:

    • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The duties and skills above are representative of the knowledge, skill, and/or ability required. Successful team members will have the desire and ability to understand the mindset of Kubicle customers and make continuous improvements to their experience.

    Method of Application

    Interested and qualified? Go to Kubicle on www.linkedin.com to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Kubicle Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail