Customer Technical Services Officer at R4Kenya

Department: Customer Technical Services

Education Background: Civil Engineer Preferred

Driving License: Required

Citizenship Id: Required (Kenyan National Preferred)

Industry: Paint (Preferred)

Duties and Responsibilities:

• Performing on site demo to the customer on how to apply our different products.
• Give technical support for products for increasing sale
• Conducting, Engineer and architects meet, Mason meet, Contractors meet and Painters meet for awareness of the products so that to improve sale and achieving target
• Meeting influencers like engineers and architects for increase the sale.
• Attend the problem faced by customer on his site and resolve them technically.
• Take technical meeting periodically to improve product awareness and indirectly product sale
• Conducting sampling activity on site to ensure the customer about quality of the product
• Visiting the sites for product awareness, site sampling and technical awareness of the product
• Generating orders from the site
• Visiting projects for lead generation, product approval by sampling on site and by delivering technical details to the concern personnel so as to generate order
• Incorporate the product in BOQ of client list by site sample and approval
• Regular follow up with clients for order generation.
• Regular follow up with the Engineers, Architects and Contractors for order generation
• Timely submission of monthly reports like MCR, Complaint report, Sampling data.

Qualifications:

• Civil Engineering bachelor degree
• Background in paint Industry.
• 3 years relevant working experience